Refund Policy

Introduction

Thank you for purchasing digital content and services from Keypure LLC ("we", "us", or "our"). We strive to provide high-quality digital publishing experiences for our users. This Refund Policy outlines our guidelines for refunds on purchases made through our Platform.

Refund Policy Overview

All purchases made through the Keypure Platform are final and non-refundable, except as required by applicable law or as otherwise provided in this policy.

Digital goods are non-refundable once purchased and accessed. This includes, but is not limited to:

• Individual story chapters or episodes
• Subscription services and memberships
• Premium content access
• Author tip jar contributions
• Any other digital products or services offered on our Platform

Exceptional Circumstances

We may consider refund requests in the following exceptional circumstances:

Technical Issues

If you are unable to access purchased content due to technical issues with our Platform, please contact our support team. We will investigate the issue and may issue a refund or provide alternative access to the content at our sole discretion.

Duplicate Purchases

If you accidentally purchase the same content multiple times, please contact our support team with details of the purchases. We may issue a refund for duplicate purchases at our sole discretion.

Legal Requirements

We reserve the right to issue refunds in cases where required by applicable law, regulation, or legal process.

Subscription Refunds

For subscription services:

• Subscriptions renew automatically unless canceled before the renewal date
• No refunds are provided for partial subscription periods
• You may cancel your subscription at any time to prevent future renewals
• Cancellation does not entitle you to a refund for the current subscription period

How to Request a Refund

If you believe you qualify for a refund under the exceptional circumstances described above, please contact our support team:

• Email: support@keypure.com
• Include your full name, email address associated with the account, and order details
• Provide a clear description of the issue and supporting documentation if available

We will review your request and respond within 5 business days. Please note that we may require additional information to process your request.